100Pillars connects the customer with service providers in the construction industry (individually, a “SP”). We endeavour to help customers discover and select an SP based on characteristics that matter most to them.

100Pillars takes pride in the process of providing transparent and trustful construction services. Tremendous amounts of efforts are being put by 100Pillars in understanding the customer’s requirement and/or providing designs and other documents/details.

In the unlikely event that the customer decides to cancel the project after paying any portion of the booking amount, the customer shall inform 100Pillars (from the e-mail address provided to 100Pillars) in writing, vide an e-mail to care@100pillars.co.in (or such other e-mail address provided from time to time) or registered post with acknowledgement due, mentioning the reason(s) for cancelation. 100Pillars on receipt of such e-mail or registered post, shall proceed to examine the cancellation on a case-to-case basis and shall follow the following principles in terms of cancellation.For any cancellations subsequent to payment of the booking amount, 100Pillars shall be entitled to collect the amounts shown below based on the stage of the Project and the work done for such project at which point of time, the cancellation has been initiated by the customer.

If cancelled:

1. Post booking until before initiation of any steps below – 2.5% of the project value based on which booking amount is paid by the customer.

2. After determination of floor plan but on or before the day of Contractor Allocation – 5% of the project value after determination of the floor plan at the time of contractor allocation by 100Pillars.

3. Post-contractor allocation – Post such contractor allocation, if the structure design or 3D elevations have also been initiated, then in addition to Clause 2, an additional 2% of the project value is to be paid by the customer for any of such initiation, totalling 7%.

4. Post resource mobilisation or any small work done at project site but before start of the project – 10% of the project value as per the contract executed between 100Pillars and the customer. In case the contract has not been executed, 10% of the project value as per the final quotation approved by the customer.

In the event the costs incurred by 100Pillars for the afore-mentioned services exceeds the amounts paid by the customer, the customer shall be liable to pay such excess to 100Pillars or to such other persons as referred by 100Pillars, in writing, 15 (fifteen) working days of 100Pillars issuing a written notice informing of the same.

100Pillars shall transfer the refund amount, if any, payable to the customer after making suitable deductions and adjustments by 100Pillars in the manner as provided for above, to the bank account provided by the customer, within 30 (thirty) business days from the date 100Pillars and the customer mutually agree on the final value of the refund amounts.